RETURN, REFUND & EXCHANGE POLICY

1. Return Policy * Returns are accepted only if the product is damaged, defective or an incorrect item has been delivered. * Customers must report the issue within 48 hours of receiving the order. * Products must be unused, unworn and returned in their original packaging with all tags and accessories intact. * Products showing signs of use, wear and tear or physical damage caused by the customer will not be eligible for return. 2. Non-Returnable Products The following products are not eligible for return: * Used or worn jewellery. * Products damaged due to improper handling. * Products returned without original packaging. * Products purchased during clearance or final sale, unless defective or incorrectly delivered. * Customised or specially made products. 3. Refund Policy * Refunds are applicable only after the returned product has been inspected and approved. * Approved refunds will be processed to the original payment method within 5–10 business days. * Shipping charges are non-refundable unless the return is due to an error on our part or a defective product. 4. Exchange Policy * Exchange requests must be raised within 48 hours of delivery. * Exchanges are subject to product availability. * The product must be unused and returned in its original condition and packaging. * Any price difference between products must be paid by the customer. 5. Damaged or Incorrect Products * Please contact us within 48 hours of delivery. * Share clear photographs and a complete unboxing video showing the package and product. * Our team will review your request and provide an appropriate resolution. 6. Cancellation Policy * Orders can be cancelled before dispatch. * Once an order has been dispatched, cancellation requests will not be accepted. * Refunds for eligible cancellations will be processed within 5–10 business days. 7. Return Shipping Charges * If the return is due to a damaged, defective or incorrect product, Mulkanaa Fashions will bear the return shipping cost. * For other approved exchanges, return shipping charges may be borne by the customer. 8. How to Request a Return or Refund To initiate a return, refund or exchange, please contact our customer support team through our official email or WhatsApp with: * Order ID * Registered mobile number * Reason for return or exchange * Product photographs and unboxing video, wherever applicable 9. Contact Us For any return, refund or exchange-related queries, please contact Mulkanaa Fashions through our official customer support channels. MULKANAA FASHIONS Elegance in Every Detail. Happiness in Every Order.